Magento Commerce

When all relevant item/s have been added to the shopping basket and the ordering process is complete, please proceed to checkout and select your method of payment. Once payment method section has been completed, a copy of your order will then be forwarded to our sales department who will then prepare your order for dispatch. All goods will be dispatched as soon as payment is received and within a timescale of 3-5 working days.

All orders will receive a unique order reference number and this must be quoted in all correspondence.

Payment can be made via Bankers Draft, Business Cheque, Personal Cheque and by Debit/Credit card.

Bankers Draft/Cheque

If paying by Business Cheque please write the order reference number, your address and telephone number on the back of the cheque. If paying by Personal Cheque please write on the back, the order reference number, the cheque card number and expiry date.

Debit/Credit Card

We accept the following bank cards:

Visa Credit Card/Mastercard Credit Card/Visa Delta Debit Card/Switch/UK Maestro Debit Card

a) Order via Secure On-Line Payment, by far the most popular and simplest payment method. Secure payment is guaranteed via Paypal.

b) Order via Phone/Post or Fax, an alternative method of payment using your card involves ordering via phone/post or fax. When your ordering process is complete, please select the phone/fax/post icon at the checkout section. The customer has then the option of paying for goods via the phone/by post/or by faxing details through. At this point a copy of your order will automatically be sent through to the sales department, who will then arrange for the goods to be prepared and then dispatched accordingly upon receipt of payment.

Occasionally, a particular product is not available in stock. In the highly unlikely event that we cannot meet our normal delivery times, we will notify you of the expected delivery date by e-mail and at the same time give you the option to re-select an alternative product or cancel your order.

All deliveries must be examined and signed for immediately upon delivery.

Our aim here at appliance-deal.com is to ensure that you receive your goods quickly, efficiently and that they arrive in pristine condition. Outlined below you will, we trust, gain confidence from reading details highlighting our delivery timescales/associated costs and any restrictions that we need to bring to your attention. Please remember that we can be contacted via the phone or through e-mail in the event of a query.

All deliveries are dispatched by courier and are well equipped to handle a wide variety of appliances, in terms of size and weight.

Please note that delivery is to mainland UK only. For delivery to other destinations, please contact appliance-deal.com directly on 01425 619257 or via e-mail at general@appliance-deal.com.

Delivery charges include as many items as you wish to order. Please note that delivery is normally based on a one-man service. In the event that access is restricted and/or the appliance is of an extensive weight, our normal procedure is to deliver the item to the kerbside.

Charges

• Liebherr - Free delivery on all 'single man' deliveries.
• Essentials/Baumatic - A £10 (GBP Stirling) delivery charge is applicable on all orders up to and including £250 (GBP Stirling) Free delivery on all orders over £250 (GBP Stirling)

Timescales

• Mainland UK, please allow 3-5 working days

Please note that these delivery times are estimates, and delivery may take less or slightly more time. Whilst we endeavour to dispatch your order promptly, delivery may take longer than the times quoted above due to circumstances beyond our control.

Where do we deliver to:

• Mainland UK

For delivery outside mainland UK, please contact appliance-deal.com directly on 01425 619257 or via e-mail at general@appliance-deal.com.

If you think the delivery of your goods is incomplete, please contact our sales department at general@appliance-deal.com

All deliveries must be examined and signed for immediately upon delivery. Any damage/s must be reported initially by telephone or e-mail within 24 hours and then confirmed in writing within 3 days. All damaged goods will be exchanged or refunded in full.

Goods ordered incorrectly by the purchaser will be exchanged provided the following procedure and conditions are adhered to.

We must be notified by telephone or e-mail within 3 working days that you wish to exchange an item(s) and proof of purchase will be required.

Before returning any items you must obtain written authorisation and you will be responsible for all carriage charges relating to the return of the goods to us. The item(s) must be in their original sealed packaging and in pristine condition. We strongly advise you to use a recorded delivery service to return the goods. If you do not use recorded delivery and the goods do not get delivered back to us safely, then we cannot be held responsible.

A technical diagnostic examination is always carried out on returned goods, prior to any replacement or refund. A refund, less a 25% re-stocking charge, will be paid within 30 days, subject to the above procedure and conditions being adhered to.

We reserve the right to deem the goods second-hand and make you an appropriate offer should any items not be returned in their entirety or in an ‘as new’ condition.

All terms and conditions of sale do not affect your statutory rights.

Appliance-deal.com does not retain any financial information following the successful completion of a transaction. Furthermore, we do not pass on any customer or financial information to any 3rd parties.